Refund Policy

Introduction

At 4o Image, we strive to provide high-quality AI image and video generation services. We understand that sometimes things don't go as expected, and we want to be transparent about our refund policy and dispute resolution process.

Last Updated: December 2025

Credits and Subscription Model

4o Image operates on a credits-based system:

• Credits are purchased in advance and consumed when generating images or videos
• Subscriptions provide recurring credits on a monthly or yearly basis
• One-time purchases provide a fixed amount of credits

Refund Eligibility

Eligible for Refund

You may be eligible for a refund in the following situations:

1. Technical Issues

   • Service was completely unavailable and you could not use purchased credits
   • Systematic errors prevented generation of any content
   • Payment was processed multiple times for the same purchase

2. Billing Errors

   • You were charged an incorrect amount
   • You were charged after canceling a subscription (before the billing period)
   • Duplicate charges for the same transaction

3. Unused Credits (Within 7 Days)

   • You purchased credits but have not used any of them
   • Refund request is made within 7 days of purchase
   • Account is in good standing

Not Eligible for Refund

Refunds are generally not provided in these situations:

1. Used Credits

   • Credits that have already been consumed for generations
   • Partial refunds for partially used credit packages

2. Dissatisfaction with Results

   • AI-generated outputs that don't meet your expectations
   • Variations in quality based on input images or prompts
   • Creative differences in generated content

3. Policy Violations

   • Account suspended or terminated due to Terms of Service violations
   • Fraudulent or abusive behavior

4. Subscription Cancellations

   • Unused portion of the current billing period after voluntary cancellation
   • Credits remaining after you choose to cancel

5. Expired Credits

   • Credits that have passed their validity period

How to Request a Refund

Step 1: Contact Support

Email us at ringerantipas@gmail.com with:

• Your registered email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or error messages

Step 2: Review Process

• We will review your request within 3-5 business days
• We may ask for additional information to process your request
• You will receive an email notification with our decision

Step 3: Refund Processing

If approved:

• Refunds are processed to the original payment method
• Credit card refunds typically take 5-10 business days to appear
• Bank processing times may vary by region

Subscription Cancellation

How to Cancel

1. Go to your Account Settings
2. Click on "Manage Subscription"
3. Select "Cancel Subscription"
4. Confirm your cancellation

What Happens After Cancellation

• Your subscription remains active until the end of the current billing period
• You retain access to any remaining credits until they expire
• No further charges will be made after cancellation
• Unused credits from the current period are not refunded

Yearly Subscriptions

• Yearly subscriptions are billed annually in advance
• Early cancellation does not result in a prorated refund
• You retain access to credits until the subscription period ends

Dispute Handling

Before Filing a Dispute

We strongly encourage you to contact us directly before initiating a payment dispute or chargeback. In most cases, we can resolve issues faster and more favorably through direct communication.

Contact us at: ringerantipas@gmail.com

Our Commitment

When you contact us with a concern:

• We respond within 24-48 hours on business days
• We investigate all claims thoroughly and fairly
• We aim to find a mutually agreeable solution
• We document all communications for transparency

Chargeback Policy

Filing a chargeback with your bank or credit card company should be a last resort. Please note:

1. Before Filing

   • Contact our support team first
   • Allow up to 5 business days for us to respond
   • Provide documentation of the issue

2. Consequences of Chargebacks

   • Your account may be suspended pending investigation
   • Future purchases may be restricted
   • Fraudulent chargebacks may result in permanent account termination

3. Disputed Chargebacks

   • We reserve the right to dispute chargebacks we believe are invalid
   • We will provide evidence of service delivery and usage
   • We cooperate fully with payment processor investigations

Fraud Prevention

To protect our community and maintain fair pricing, we monitor for fraudulent activity including:

• Multiple refund requests from the same user
• Chargeback abuse
• Account sharing or reselling
• Use of stolen payment methods

Fraudulent behavior will result in:

• Immediate account termination
• Forfeiture of all credits and content
• Potential legal action where appropriate

Special Circumstances

Service Outages

If 4o Image experiences a significant service outage:

• We will communicate via email and our website
• Affected users may receive credit extensions or compensation
• Compensation is determined on a case-by-case basis

Account Termination by Us

If we terminate your account for reasons other than policy violations:

• You may be eligible for a prorated refund of unused credits
• We will communicate the reason for termination
• You will have an opportunity to download your content before deletion

Regional Considerations

European Union Users

EU users have additional rights under consumer protection laws:

• 14-day cooling-off period for online purchases may apply
• This right may be waived once digital content delivery begins
• Contact us for more information about your specific rights

International Refunds

• Refunds are processed in the original currency of purchase
• Exchange rate fluctuations may result in slight differences
• International bank fees are not covered by 4o Image

Policy Updates

We may update this Refund Policy from time to time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated via email for significant changes
• Effective immediately upon posting unless otherwise stated

Contact Us

For refund requests, disputes, or questions about this policy:

• Email: ringerantipas@gmail.com
• Website: 4o-image.app
• Response Time: Within 24-48 hours on business days

By using 4o Image, you acknowledge that you have read and understood this Refund Policy. We are committed to treating all customers fairly and resolving issues promptly.